SHIPPING

Delivery Times
Standard Delivery

• Orders placed from Monday to Thursday by 11:59 PM IST will be processed and shipped the following business day.
• Standard delivery time: 2-7 business days after processing and shipping
  • Metro Cities: 2-5 business days
  • Outer Metro Cities: 6-7 business days
  • North East & Kashmir: 6-7 business days
• Standard shipping cost: INR 150
• Free standard shipping for orders over: INR 5000
• Orders placed on weekends and national holidays will be processed and shipped the following business day.

Important Information:

• MISS JO is unable to deliver to PO boxes or APO/FPO addresses. Items remain the property of MISS JO until receipt of final payment.
• Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. MISS JO assumes no liability in such cases.
• We do not ship orders on national holidays, which may result in longer delivery times.

Q&A

1. Can I change my delivery address?

• It is not possible to change the delivery address or delivery date once the parcel is in transit.

2. Do you ship to another country/region?

• Delivery to another country/region is not possible at this time.

3. How can I track my parcel?

• Please check the shipping confirmation email to track your parcel. Alternatively, you can track your parcel by entering your tracking number here.
• If the tracking shows the parcel has been delivered, check if someone else at your address accepted it or if it was left with a neighbor.

RETURNS & EXCHANGES

We offer refunds and exchanges within 14 days of the date of purchase, provided the items are eligible for return. Please see below for more information.

Return Policy:

• All returned merchandise must be in new, unworn condition with:
  • Tags attached to jewelry without signs of tampering or damage.
  • Original invoice.
  • Original certificate of authenticity.
  • All free accessories (e.g., gift bag, box, presentation box protector, jewelry cleaner, certification card) must be returned in reusable condition.
  • Damaged items may incur a replacement fee.
• Purchases with shipping costs will be refunded minus the shipping cost.
• A return fee of INR 150 applies to all returns and exchanges.
• Refunds will be issued as store credit only, valid for one year (minus the INR 150 return fee).
• Gift cards cannot be refunded.

Eligibility for Return:

• Items must be:
  • Unworn
  • No signs of wear or damage
  • In original condition and packaging
• We do not email upon receipt of your return. You will receive an email confirmation once your return has been processed.

Items Not Eligible for Return:

• Individual products in sets (must be returned as a complete set).
• ‘Sale’ items or jewelry showing signs of wear or damage.
• If a gift was received as part of a promotion, it must be returned if the purchase falls below the promotion threshold.

Processing Time:

• Refunds and exchanges are typically processed within 10-14 working days of receiving the items. During busy periods, processing times may vary.
• Refunds will be processed to the original payment method.

RETURN INSTRUCTIONS

1. Initiate Return:
   • Go to the online returns portal here or email returns@missjo.com with pictures of the product and packaging.
   • If accepted, return instructions will be provided.
2. Package Your Return:
   • Include all original packaging, free accessories, and related materials.
3. Return Deadline:
   • The return shipping date must be within 14 days from the date you received the package. Items returned outside of this period will not be accepted.

CANCELLATION POLICY

• Orders can be canceled during the dispatching/shipped status.
• Any amount paid will be refunded promptly.
• For queries regarding cancellations, contact us at:
  • Mon to Sun (11:00 am – 5:00 pm)
  • Phone: +91 9999777717