Refund Policy

Gopinath Anant Chipade Saraaf and Sons Nagala Park, Kolhapur and Rudraa Jewels (referred to as “Chipade Saraaf”) are committed to ensuring customer satisfaction with every purchase. This Return and Refund Policy outlines the conditions and procedures for returning products and obtaining refunds for orders placed on our website, www.chipadesaraafandsons.com (the “Website”).

Conditions for Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in the same condition as received.
  • The item must be in its original packaging, including all tags, certificates, and accessories.
  • The return request must be initiated within 7 days of delivery.

Items Not Eligible for Return

  • Custom or personalized items.
  • Items purchased on sale or with promotional discounts.
  • Items that have been modified or altered after delivery.
  • Earrings (due to hygiene reasons).

Return Process

  1. Initiate Return
    Contact us at chipadesaraafandsons@gmail.com with the order number, details of the item(s) to be returned, and the reason for the return.
  2. Return Authorization
    Once your request is approved, we will provide you with a Return Authorization Number (RAN) and detailed return instructions
  3. Packaging
    Securely pack the item(s) in their original packaging, including all tags, certificates, and accessories. Include the original invoice and the RAN provided.
  4. Shipping
    Ship the return package to the address provided in the return instructions. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for items lost or damaged during return shipping.

Refund Process

After we receive your return, our quality control team will inspect the item(s) to ensure they meet our return eligibility criteria.

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Processing Time: Allow 7-10 business days for processing after approval. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
  • Shipping Charges: Original shipping charges are non-refundable. If free shipping was applied to your order, the cost of return shipping will be deducted from your refund.
  • Restocking Fee: A 10% restocking fee may apply for certain returns, deducted from the refund amount.

Exchanges

We offer exchanges for items of equal or greater value, subject to availability. To request an exchange, follow the return process and indicate your preference. Additional shipping charges may apply for exchanged items.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at chipadesaraafandsons@gmail.com with:

  • Your order number.
  • Details of the damage or defect.
  • Photos of the item.

We will arrange for a replacement or refund at no additional cost to you.

Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at:

Gopinath Anant Chipade Saraaf and Sons
Nagala Park, Kolhapur, Maharashtra, India – 416003
Mobile No.: +91 9851009912, +91 9166390916
Email: chipadesaraafandsons@gmail.com

By placing an order on our Website, you acknowledge that you have read and understood this Return and Refund Policy.